Frequently Asked Questions

One of the strongest predictors of a positive therapy experience is the relationship you have with your therapist. Feeling comfortable, respected, and understood is just as important as their qualifications. When choosing a therapist, consider their education and professional training; ongoing professional development and specialized certifications; registration with an accredited professional association or regulatory body (where applicable); professional liability insurance; their areas of practice and therapeutic approach; whether you feel comfortable speaking openly with them. Our therapists hold Master’s-level education (or are currently completing one) and maintain professional standards within their respective professions.

Choosing the right clinician at Mind & Ocean is an important part of your therapy journey. Browse our clinician profiles to learn about each therapist’s areas of practice, therapeutic approach, and visit their Psychology Today profiles for their background and credentials. If you’re still unsure who may be the best fit, we’re happy to help guide you toward the clinician whose experience best aligns with your goals.

Yes. We offer a complimentary 15-minute virtual consultation to help you determine whether Mind & Ocean and your chosen clinician are the right fit for your needs.This is an opportunity to ask questions about our services, discuss your goals, and learn more about your clinician before booking your first appointment. There is no obligation to continue with therapy following your consultation.

The terms therapy and counseling are often used interchangeably, and there is often significant overlap between them. Generally speaking counseling is often shorter-term and focused on specific concerns, life transitions, problem-solving, or goal setting. Therapy may involve deeper exploration of long-standing patterns, emotional difficulties, trauma, relationships, or mental health concerns. Your therapist will work collaboratively with you to determine the most appropriate approach based on your individual needs and goals.

Integrative Wellness recognizes the connection between the mind, body, and overall wellbeing. It complements traditional healthcare by exploring lifestyle factors that may support your health, including nutrition, stress management, sleep, movement, herbal education, and other evidence-informed wellness practices.Our Integrative Health Practitioner provides educational and supportive wellness services designed to complement—not replace—medical care or psychotherapy.

Mind & Ocean is a fully virtual therapy and wellness practice. We provide secure online appointments for clients in provinces where each clinician is authorized to practice. Virtual sessions allow you to access care from the comfort and privacy of your own home, office, or another confidential space. Please refer to each clinician’s profile to confirm the provinces where they are currently able to provide services.

Your first appointment is an opportunity for you and your therapist to get to know one another. Together, you’ll discuss what brings you to therapy, your goals, relevant background information, and any questions you may have. Your therapist will work collaboratively with you to begin developing a plan that supports your individual needs. There is no pressure to share everything during your first session—you are welcome to move at a pace that feels comfortable.

Our administrative office operates in the Central Time Zone (CT). When booking through Jane, appointment times automatically adjust to your local time zone, making it easy to book from anywhere within the provinces where your clinician provides services.

Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Late cancellations may be subject to the full session fee.

Appointments that are missed without notice will be charged 100% of the scheduled session fee. If you are unable to reach your therapist directly, please email us at hello@mindandocean.com. Email is the quickest way to contact our administrative team.

If you are running late, your therapist will wait up to 15 minutes. After that time, the appointment will be considered a missed appointment and the full session fee may apply.

Payment is required prior to your scheduled appointment. If payment has not been received before your appointment, your session may be cancelled to allow availability for other clients. Returning clients may securely save a credit card within their Jane account for added convenience. If an online payment is declined due to insufficient funds, we will notify you and provide the option to update your credit card information or pay by e-Transfer.

e-Transfer payments can be sent to: hello@mindandocean.com

Outstanding balances must be paid before future appointments can be booked.

At this time, we do not offer direct billing. Following each appointment, you will receive a receipt that you can submit to your extended health benefits provider for reimbursement, where applicable. We recommend confirming your coverage directly with your insurance provider before booking.

Coverage varies depending on your insurance provider and the credentials of your clinician. Many extended health benefit plans reimburse services provided by Registered Social Workers and Canadian Certified Counselors. We encourage you to verify your coverage directly with your insurance provider before booking your appointment.